Policies

SERVICE GUARANTEE

We offer 100% guarantee on ALL services within two weeks after they were performed. You may book a redo appointment at any time within the first week, thereafter only with the use of recommended at-home care products. Corrective color usually requires more than one service to achieve desired results. Stylists will determine all guarantees. Because of the nature of home coloring products, we cannot guarantee color services if the client has previously had color done outside of our salon.

SPA ETIQUETTE

As a spa guest, we ask that you:

Please arrive 15 minutes early for your appointment in order to fill out necessary paperwork and to change into spa attire if needed. If you are receiving multiple treatments, spa attire will be provided.

Cell phones must be either turned off or on vibrate in order not to disrupt other clients. Children under 12 may not be left unattended.

For your convenience, a shower is available for you to use before and/or after treatments. If you wish to shower between treatments, please notify the receptionist scheduling your treatments to allow enough time for you to do so.

If you are receiving a body wrap, mineral bath or salt glow, do not shave or wax your legs at least 8 hours prior to treatment.

Give your therapist feedback as to your comfort and special trouble areas. We are here to make this the most relaxing and beneficial treatment for you, so tell us what your needs are.

Leaving gratuity is always left to the discretion of our clients. Unless noted, gift cards do not include gratuities.